Refunds & Cancellations

Deposits

A 10% deposit reserves your appointment and is applied in full to your final balance. It is not an extra fee — it comes off the price of the detail.

Cancelling or rescheduling

• 24 hours or more before your appointment window — cancel or reschedule free of charge. Deposits are refunded in full or moved to your new date, your choice.
• Less than 24 hours before, or a no-show — the deposit is retained as a late-cancellation fee. A no-show includes arriving to find the vehicle unavailable or inaccessible at the service address.
• Weather — we work outdoors, and weather calls are ours to make. If conditions are unsafe or would compromise the finish, we reschedule together and your deposit carries over. Deposits are never forfeited for weather.

After your detail

If something about the finish isn't right, contact us within 48 hours of completion and we will return and re-perform the disputed area at no charge. Completed services are otherwise non-refundable — the walkaround videos taken before and after every job are the shared record we resolve any dispute against.

How refunds are issued

Refunds go back to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

How to cancel

Call or text (904) 576-3624 or email olympusEnterprisellc5.0@gmail.com. The timestamp of your message is what counts for the 24-hour window.